2 Yr Warranty on Watch Overhauls 2 Year Warranty on Watch Repair Overhauls / FREE SHIPPING on watch Band orders over $50 (US ONLY)


Our Commitment to Speedy Service

Committed to serving you, our team of experts will work diligently to meet your service expectations in a timely and professional manner.

Evaluation and Estimate - Before we commit to servicing or repairing your quality watch, first we perform a detailed evaluation — free of charge — to assess the complexity and condition of the timepiece. Based on this evaluation we then provide you with a detailed estimate for the service or repair work that needs to be done, containing information about cost and timeframe. We usually complete the evaluation and provide the detailed complimentary estimate within three business days upon receipt of your watch.

Service or Repair - Once you have reviewed our estimate, we will wait for your verbal or written approval in order to commence service or repair work on your watch. Naturally the timeframe for this work depends entirely on the nature of the work to be performed. Simple repairs and maintenance will usually be complete within five to seven business days. In many cases we complete the work much faster than this. More complex jobs may take longer, in particular when genuine parts need to be ordered. Overhaul service on a timpeiece typically takes anywhere from 3-4 weeks. In all events, the anticipated timeframe for completion of the work will be indicated on our detailed estimate, so that you know in advance exactly how long your timepiece will be in our care.    

If you have any questions about this policy, please email us at: support@excelwatchrepair.com

What are customers saying

Devon L

I just received my Omega watch yesterday, you guys did a wonderful job-it looks like new again. I will be recommending you to al my friends, I am a very happy customer. Thanks again!

Dan K.

I received my Breitling in the mail last week. I couldn't be more pleased with the results. It's absolutely beautiful. Thank you for all the extra effort you took to make sure it was in perfect working condition before you returned it. Im very pleased with the final results.

Jerry H.

I just received my Rolex watch that you repaired. I could not be happier. I commend you on your wonderful and professional customer service. Excel Watch repair is prompt and it's work is excellent. Thank you.

Mark M.

We are VERY pleased with the work done. The watch was/is very sentimental to both my husband and I. We had been told by 3 different jewelers that it was beyond repair and that they would not work on it. Job well done!

Sue S.

It's too bad we didn't take before and after pictures because my watch is absolutely stunning! I can't believe it's the same watch but it looks as beautiful as the day I got it - 25 years ago from my parents on Christmas Day. Thank you EWR!

Steve K.

Everyone at Excel Watch Repair: I received my watches yesterday and they're great. Thank you all for making this process very easy. I will recommend your services and definitely use you again. Have a good weekend.