2 Yr Warranty on Watch Overhauls 2 Year Warranty on Watch Repair Overhauls / FREE SHIPPING on watch Band orders over $50 (US ONLY)

OUR WARRANTY

You Can Depend On Us

We stand behind the quality of our work. Just as we care about how well we service your timepiece, we care all the more once your timepiece leaves our capable hands.

Watch overhauls are completed with the latest ultrasonic cleaning equipment, electronically timed, adjusted, and pressure tested for water resistance to the capabilities of the watch. Please note cleaning or refinishing of the case and bracelet may result in noticeable scratches and wear. Watch overhauls are warrantied for a period of two years. The warranty does not cover watches which have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts which were not necessary to replace at the time of the overhaul.

Water Resistance – We may pressure test your watch if that service is purchased and will verify that your watch passed the ISO standards for your watch before it has left Excel Watch Repair. We cannot guarantee water resistance after it leaves because we have no control over what might happen to the watch once it leaves Excel Watch Repair.

Exclusions of Warranty – The following are not covered under any warranty: Damage from Abuse, Neglect, Modification, Shock, Water Damage, Watch Bracelets, Watch Bands, Crystals, Crowns, Stems, Pusher buttons, Band repairs, Balance Staffs, mainsprings or repairs made by anyone other than Excel Watch Repair.  

In order to obtain warranty service, you will be required to submit the original repair number and an invoice of work executed. You will also need to submit the previously repaired watch to Excel Watch Repair for evaluation by our watchmaker. Should all the conditions of this warranty be met, your timepiece will be promptly repaired and shipped back to you!  

Watch Repair Warranty Form  

If you have any questions about this policy, please email us at: support@excelwatchrepair.com

What are customers saying

Devon L

I just received my Omega watch yesterday, you guys did a wonderful job-it looks like new again. I will be recommending you to al my friends, I am a very happy customer. Thanks again!

Dan K.

I received my Breitling in the mail last week. I couldn't be more pleased with the results. It's absolutely beautiful. Thank you for all the extra effort you took to make sure it was in perfect working condition before you returned it. Im very pleased with the final results.

Jerry H.

I just received my Rolex watch that you repaired. I could not be happier. I commend you on your wonderful and professional customer service. Excel Watch repair is prompt and it's work is excellent. Thank you.

Mark M.

We are VERY pleased with the work done. The watch was/is very sentimental to both my husband and I. We had been told by 3 different jewelers that it was beyond repair and that they would not work on it. Job well done!

Sue S.

It's too bad we didn't take before and after pictures because my watch is absolutely stunning! I can't believe it's the same watch but it looks as beautiful as the day I got it - 25 years ago from my parents on Christmas Day. Thank you EWR!

Steve K.

Everyone at Excel Watch Repair: I received my watches yesterday and they're great. Thank you all for making this process very easy. I will recommend your services and definitely use you again. Have a good weekend.